IT Support Engineer Tier I, Hardware Specialist
$21 hr
Bill rate : $29.40
Onsite
120 W. 12th st Suite 1100 kc, mo 64105
8-5
Contract to hire 1040 hours
- Max Submits Per Supplier:3
We will be subbing through Magnit:
get candidate to provide email, physical address & phone number
office locate don 11th floor, park in parking lot adjacent to building and they will validate their ticket
interview process: 1 interview onsite with Mike Brownell and possibly Kevin the director
- Experienced in imaging laptops. Experienced in building user profiles on new laptops and transferring user data from old laptops. Experienced in working with people and finding enjoyment in it. Experienced with shipping equipment and tracking equipment to and from destinations. Experienced in working in a fast-paced environment and willingness to be flexible.
Job Description -
- • Become part of the IT Hardware and Inventory team within the IT Support and Operations team.
- • Process and manage the hardware inventory for the Segra user base, within the scope of the IT Support and Operations team.
- • Responsible for building computers (new or refurbished) to issue to internal users as well as provide said internal users with all other applicable IT equipment (cell phones, peripherals, AV equipment, etc.)
- • Process and re-inventory the equipment for all users that off board or separate from the company.
- • Maintain concise documentation for inventory (across multiple systems as needed).
- • Must consistently provide positive customer service and is expected to train users and fellow co-workers where applicable on company issued equipment as needed.
- • Have excellent customer service skills.
- • Highly skilled in time management, inventory management, project management and should be able to adapt to a constantly shifting IT landscape.
- • Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
- • Handle all other duties as requested by their manager.
50% - Apply images for new PCs, refurbished PCs, or add new functionality to PCs by adding software, hardware, or peripherals. Implement new software or hardware procedures for functionality and ability to interface with the current standard setup of software and hardware issued to users. Provide training on hardware and software use as needed to the user base.
40% - Help maintain on-hand IT equipment surplus and ensure accurate counts and reliability at all times in accordance with the IT Support Engineer Tier II Hardware and Inventory team. Verify shipping and tracking on all equipment to and from destinations.
10% - Other duties as assigned by the manager within the job summary.
notes from Mike Brownell:
Culture: Family culture, everyone pitches in
they have 2 projects going on.
1. Warrant swaps needs ot be completed in 6 months
2. rolling out company phones and needs additional resources
preferred:
-experience in imaging laptops
-drive or passion for customer service
-nothing above 5 years (person wouldn't feel good about the job they are doing)
-working with people- will be helping swap laptops
-detailed
-help desk experience
--trouble shooting skills
-know mobile device management
-can do multiple devices ar a time
-Intune is a plus
- 1+ year of experience with imaging processes and handling device setups.
- Strong troubleshooting skills in a help desk environment.
- Knowledge of Mobile Device Management (MDM) systems.
- Proficiency in using KACE for imaging and managing multiple devices.
- Detail-oriented with a strong customer service focus and team-oriented mindset.
- Provide hardware support, including imaging and configuring laptops and other devices.
- Use KACE system to manage the imaging process across multiple devices simultaneously.
- Troubleshoot and resolve basic technical issues related to hardware and software.
- Collaborate with the team to ensure efficient and effective device deployment.
- Deliver excellent customer service by ensuring timely, accurate, and detail-oriented support for users.