CASE

Professional Division; Managed Services During crises, governments face immense pressure to deliver accurate, time-sensitive data while maintaining essential services. When a major state government needed to rapidly build specialized COVID-19 tracking teams, they faced a critical challenge: how to deploy qualified personnel without disrupting crucial public services. Allied OneSource stepped in with a strategic staffing solution that would protect both public health and government operations. The Obstacle A major state government with over 5,000 employees needed to rapidly build specialized teams for COVID-19 tracking and reporting. The challenge was complex: they needed to deploy skilled workers across multiple counties while keeping essential government services running smoothly. Moving existing staff to respond to COVID would disrupt critical public services. Additionally, hiring permanent employees wasn't feasible given the uncertain duration of the pandemic. They needed a partner to deliver qualified personnel quickly without compromising their ongoing operations. The Solution Allied OneSource developed a comprehensive staffing strategy that aligned with the state's urgent needs. After thorough discovery meetings with leadership, we crafted precise job descriptions and identified key skill requirements for each role. We then built three specialized teams: Onsite Call Center Support: Managed accurate data recording and reporting. Field Support at Testing Sites: This team was positioned at various locations to oversee specimen collection and lab processing. IT Support Network: Provided technical assistance across locations To ensure seamless operations, we placed onsite managers at key locations, to enable real-time support and quick adjustments. The Outcome Allied OneSource delivered measurable results throughout this mission-critical project. Strategic Deployment We successfully placed over 100 qualified professionals across multiple counties, achieving full staffing capacity within the project timeline. Our teams maintained consistent performance throughout the eight-month duration. Operational Continuity The specialized teams worked seamlessly across all functions—from call center operations to field testing and IT support. This coordinated effort ensured zero disruption to existing state services while enabling real-time data tracking. Quality Assurance Our rigorous recruitment process and onsite management resulted in high team retention and consistent quality in data collection. Teams maintained effective cross-department collaboration throughout the project's duration. The Impact The partnership demonstrated Allied OneSource's unique ability to deploy highly specialized teams during a crisis—an approach few could achieve during the pandemic. This strategic staffing solution also delivered lasting benefits for the state: Rapid Crisis Response: Government workers continued their essential duties while our specialized teams managed COVID-19 tracking. This meant vital state operations continued without interruption. Public Health Impact: Data teams working across counties supplied state leadership with accurate, up-to-date COVID-19 information. This enabled faster, better-informed public health decisions. Future Readiness: The success of this rapid team deployment created a blueprint for handling future health emergencies without disrupting regular government services. Operational Success: The seamless coordination between call center staff, field teams, and IT support proved that specialized teams could effectively support government operations during unprecedented challenges. Our partnership demonstrated how strategic staffing solutions can transform emergency response capabilities, setting a new standard for crisis workforce management. When organizations face urgent staffing needs during unprecedented situations, Allied OneSource delivers specialized teams without disrupting existing operations. Looking to build rapid-response teams for your critical projects? Contact Allied OneSource at info@AlliedOneSource.com .

Professional Division; Managed Services Finding and retaining top talent is a universal challenge that drains resources and impacts productivity and morale. This issue is especially critical in tech-heavy industries, where specialized roles require technical expertise and a deep understanding of company-specific systems. Allied OneSource addresses this pain point with strategic recruitment and retention practices. We help our clients build cohesive, productive teams and reduce the costly cycle of constant hiring and training by placing the right people in the right roles. Here's how we turned a high turnover problem at one of the world's largest restaurant companies into a success story. We improved employee retention, filled important IT jobs, and built a strong base for long-term growth. The Obstacle Our client is one of the world’s largest full-service restaurant companies. They own and grow some of the most popular restaurant brands, working to bring franchisees, brands, and team members together for greater success. Before partnering with Allied OneSource, they had challenges filling qualified candidates across the United States for specialized IT roles such as Application Support Specialists, IT Implementation Specialists, and help desk representatives. These positions needed people with technical skills who could also learn about the company’s unique systems. Hiring permanent staff didn’t solve the problem, and turnover rates stayed high. This constant need to recruit new people was expensive and slowed their IT operations. It became clear that a better solution was necessary. Looking for a strong workforce, they turned to Allied OneSource for help. The Solution At Allied OneSource, our core objective is to contribute to the success and sustainability of your business by building a capable and motivated team. That's why we developed a targeted approach to address our client's staffing challenges. Our strategy focused on three key areas. Customized Screening Process Our method consisted of a thorough screening process focused on assessing both technical skills and cultural fit. We also worked closely with the client to identify the key qualities needed for success on their technical support team. This collaboration allowed us to streamline the selection process and find candidates who not only had the right skills but also fit well with the company culture. Temp-to-Hire Model We introduced a temp-to-hire employment arrangement instead of immediate permanent hires. This model included a three-month trial period for both the client and candidates. During this time, the client could evaluate candidates' performance, adaptability, and team integration. Candidates could also assess if the role and company culture aligned with their career goals. This approach allowed both parties to make informed decisions about long-term employment based on actual performance and compatibility. Collaborative Approach Throughout the process, we maintained open communication channels with the client's HR department, the hiring managers, and members of the leadership team. This ongoing dialogue allowed us to refine our recruitment strategy based on real-time feedback and results. By working closely with the client at all levels and across business unit stakeholders, we could quickly adjust our approach as needed, and ensured we consistently delivered candidates who met their evolving needs. This combined strategy created a flexible, low-risk hiring solution that directly addressed the client's high turnover issues. It provided a practical way to find and retain talented staff while ensuring a good fit for both the company and the candidates. The Outcome Our approach resulted in a more satisfied workforce and filled every open position. Allied OneSource worked closely with the HR team, the hiring managers, and members of the leadership team to develop a solution that significantly improved retention rates and effectively filled roles. Rapid Staffing Success: In just 12 months, we successfully filled 55 positions for our client. This swift turnaround helped the company maintain operational continuity and meet its immediate staffing needs. Improved Retention Rates: Our temp-to-hire model proved highly effective. Over 83 percent of the technical support specialists we placed transitioned to permanent roles after the three-month trial period. This result marked a significant improvement from the client's previous 50 percent conversion rate. Stable Workforce: The significant increase in our client's conversion rate led to a more stable and experienced workforce. This stability minimized the constant cycle of hiring and training, allowing the company to focus on growth rather than continuously filling vacant positions. The Impact Over the years, the team members, franchisees, and restaurant staff have transformed our client’s vision into a network of thousands of restaurants, which have become cherished gathering spots for friends and family. Each location has grown into a place of joy and connection that people return to again and again. Allied OneSource shares this commitment to growth and success. Just as our client's restaurants have become community staples, we aim to create dynamic teams that are the cornerstone of your continued expansion and achievement. And the results speak for themselves. Our journey has sparked an impactful transformation into our client's organization: Operational Efficiency: With a stable and skilled technical support team in place, our client saw increased operational efficiency. The new team helped the client meet growing demand for its products and services more effectively without experiencing disruptions or delays. Enhanced Technical Support: The new technical support team effectively handled the client’s growing demand for their products and services. With their specialized skills, they quickly resolved technical issues and supported the client’s expanding needs. Their proactive approach and fast responses allowed the client to manage more requests and challenges without affecting service quality. Boosted Customer Satisfaction: With the right team in place, the client provided reliable and responsive support, enhancing their brand’s reputation and attracting more customers. This also strengthened their existing relationships. This is just the start of an exciting journey. With a strong foundation and remarkable success already in place, we're ready to capitalize on this momentum. If you're also having trouble finding and retaining the right team, let’s work together to implement these successful strategies and turn your hiring and retention challenges into achievements. Reach out to us at info@AlliedOneSource.com to learn more . With Allied OneSource, we can help you evolve your strategies, expand your solutions, and partner with you to achieve even greater milestones.

Professional Division; Managed Services Sudden spikes in customer support needs can cripple any business. This is especially true when companies manage fluctuating workloads with limited staff. The challenge is even more pronounced in industries like healthcare or IT where providing reliable support is crucial throughout every project stage. Our client, a leading healthcare technology company, faced this very predicament. To effectively bridge the support gap and ensure efficient customer service during high-demand periods, they partnered with Allied OneSource. Together, we implemented an innovative solution to bridge the support gap and ensure efficient customer service. The Obstacle Founded over forty years ago, the company develops healthcare IT systems for hospitals and health systems. However, they faced a significant hurdle: maintaining efficient customer support amidst fluctuating workloads. These fluctuations were especially pronounced during crucial project phases like implementation and user adoption. Challenges such as unforeseen technical issues, client-requested delays, and competing interests within the company contributed to these workload surges. Additionally, data collection processes were not streamlined, further complicating support efforts. Implementing new systems is a complex process. It requires careful planning, smooth integration, and ongoing training for client staff and users. Critical project phases like Go-Live and Adoption demand dedicated support as users transition to the new system and encounter issues. Unfortunately, unpredictable technical problems, client delays, and overlapping project schedules can disrupt the process, leading to spikes in support needs. This made it difficult for the company, with its large staff of over 5,000 employees, to maintain a stable support team. Their traditional staffing model wasn't adaptable enough to handle these surges in support requests effectively. Furthermore, hiring full-time staff to address these fluctuations proved too expensive. The Solution Our approach involved managing a team of contract Conversion Coaches who could step in to provide support whenever gaps arose throughout the year. Allied OneSource took full responsibility for the entire process by recruiting and thoroughly vetting candidates. We verified their credentials and ensured they met all requirements to work effectively in a healthcare environment. Once assembled, we carefully matched each coach's skills and expertise to the specific needs of various client sites across the United States and Canada. We made sure our coaches arrived on time wherever needed by handling all their travel plans. This meant booking flights, finding places for them to stay, and arranging rental cars if they needed them. This guaranteed our coaches were ready to help when our clients needed them. Throughout their on-site assignments, we maintained regular communication with the coaches by monitoring their adherence to schedules and fulfillment of obligations. This approach delivered consistent and reliable support services to our clients. Finally, we handled all payroll and billing for the project team. It streamlined administrative tasks and allowed our clients to focus on their core objectives without extra paperwork or financial concerns. The Outcome At Allied OneSource, we work closely with you to develop a customized service that meets your specific needs. It’s the reason why ninety percent of our revenue comes from repeat customers, which reflects our commitment to producing high-quality work. We assembled a team of 150 Conversion Coaches who provided consistent support. They didn't just meet expectations—they exceeded them. The partnership offered several key benefits: Team Consistency: Throughout the year, the coaches provided consistent support. It allowed the client to handle projects more efficiently and avoid delays. Project Continuity: In some cases, the coaches' expertise helped salvage projects the client had considered abandoning. Leadership Development: Several coaches demonstrated exceptional knowledge, performance, and client service. As a result, they were promoted to leadership and training roles. Client Satisfaction: The coaches' consistent support and expertise led to happier clients. This was evident as many clients specifically requested certain coaches for follow-up work. The high demand for these coaches signaled their exceptional value. The fact that clients continued requesting their services indicates the coaches' effectiveness in providing support and resolving issues, contributing significantly to project success. This ongoing partnership allowed Allied OneSource to develop a customized service aligning with the client's specific needs. The Impact The collaboration between Allied OneSource and the healthcare technology company demonstrates the value of a flexible and scalable workforce solution. Here are some key aspects of this impact: Process Efficiency: The Conversion Coach model eliminated the need for a large, permanent support team. Additionally, it streamlined the client's hiring process and deployment. Scalability and Flexibility: The readily available pool of qualified coaches allowed the client to adapt to fluctuating support needs without compromising quality or consistency. Cost-Effectiveness: The client benefited from a cost-effective solution compared to maintaining a permanent staff for unpredictable workloads. Strong Partnership: The successful collaboration built a robust relationship based on trust, communication, and a shared commitment to client success. This partnership drove mutual growth and innovation. Competitive Edge: Providing knowledgeable and consistent support resources gave the client a significant edge over competitors. This positioned them as a leader in healthcare IT implementation and support. Our collaboration with the client proved the importance of teamwork and innovation. By pooling our strengths and ideas, we found new approaches to tackle their specific challenges. This allowed us to look at each problem from different angles, helping us discover the best solutions. Our commitment to success drove us to constantly strive for improvement and achieve our goals together. If you're facing challenges in meeting your clients' needs while maintaining efficiency, now is the time to make a change. Reach out to us at info@AlliedOneSource.com to explore how we can help you build a responsive and high-performing team. Let's collaborate to ensure your team is equipped to deliver exceptional support, no matter the demand.

Division: Information Technology High employee turnover signals deeper issues within a company's culture. Employee burnout, low compensation, and poor leadership impact work experience daily. Identifying and addressing these issues is crucial for organizational health. Allied OneSource is your partner in addressing your hiring needs. We find candidates who meet job qualifications and fit into your company culture. Here's how we assisted an aviation fueling system manufacturer. We helped them address their high turnover and achieve success. The Obstacle Our client is a leading company in the aircraft fueling industry. Since 1952, their airplane refuelers and hydrant dispensers were the top choice. Major players in aviation loved them. This includes big fueling firms and oil companies. It also consists of airlines, freight transporters, and gas marketers worldwide. They operate globally and are used in over 80 countries. Nearly every major U.S. airport uses their refuelers and fueling systems daily. Despite their growth, the client faced workforce challenges. Managing relationships with multiple agencies became difficult. High employee turnover made it worse. Agencies' points of contact (POCs) experienced communication gaps. The client's expansion created unintended challenges that needed immediate attention. High turnover became a pressing concern, impacting daily operations. The Solution Allied OneSource has years of experience in hiring and recruitment processes. We carefully consider technical qualifications and cultural fit when addressing workforce challenges. Our approach evaluates job needs and checks if they match the culture. Here is how we helped our client overcome the obstacles. Comprehensive Understanding We took a strategic and a 360-degree approach. It aimed to address turnover and communication challenges. First, we worked with the client's manager. We thoroughly understood their business, its current state, and future needs. Team Engagement and Online Visit s To gain a deeper understanding, our recruiting team met with every member of the client's team. We conducted on-site visits and job shadowing experiences. This allowed us to immerse ourselves in their daily operations. We also understood their work's complex nature. Technical and Cultural Alignment We went beyond assessing technical skills. We emphasized aligning candidates with the client's desired cultural aspects. We also identified essential traits for success. Our candidate identification process considered both technical requirements. It also considered crucial cultural factors. These factors are what's needed to thrive in their work environment. Proactive Exit Interviews We conducted exit interviews with former employees and temporary staff from other agencies. This provided valuable feedback previously unavailable to the client. It offered deeper insights into why turnover happens. It also allows us to cover communication challenges in the organization. Our approach addressed both technical proficiency and cultural fit. This collaborative effort ensured we overcame the client's workforce challenges. This is how we were able to introduce lasting operational improvements. The Outcome Allied OneSource is committed to providing reliable services. We offer effective solutions with proven results. Our success with the client demonstrated through the outcome: Exclusive Provider Status: Within two months, we became the client's exclusive provider. It signified their trust in our services. New Roles Filled: We efficiently filled the new roles identified by the client. It addressed their immediate staffing needs. Temporary Worker Replacement: We replaced most temporary workers from existing providers. This ensured a more stable and reliable workforce. Our impact went beyond quantitative achievements. We positively influenced the organizational culture and overall productivity. The changes created a more dynamic and productive working environment. The Impact Our collaborative efforts with the client had evident impacts: Culture Transformation: The operations manager successfully reshaped the culture in a short period. Productivity Surge: Enhanced retention led to a noticeable increase in productivity. Safety and Engagement: More engaged employees substantially reduced safety risks. Efficiency Gains: We were able to improve efficiency. This resulted in lower waste costs due to the higher quality work of the more engaged workforce. Our journey with the client demonstrated ingenuity and strategic alignment. Together, we addressed unique challenges, fostering a partnership beyond a conventional service-provider relationship. The lasting positive changes our client experienced reflect our shared commitment to success. If you want to build a high-performing team that matches your culture and goals. Now is the time to act. For questions or more information, contact us at info@AlliedOneSource.com . Our team is ready to provide the assistance you need.