This is for 3rd shift only 11pm-8am, REMOTE, but must reside in Charlotte.
11215 N. Community House Charlotte, NC
Bill rate : 29.40 Hourly $21
Please include location on resume.
Max Submits Per Supplier:2
Target Years of Exp: 1-2 years preferred, but not required
***Needs some telecom experience, not a lot of IT experience needed***
| Potential to Extend? TBD |
| Potential to Convert FTE? TBD |
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The NOC Change Management Analyst I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The Analyst I would also monitor the network and report on maintenance successes and overall performance statistics.
Duties & Responsibilities
Qualifications80% - Analyze Change Maintenance requests.
- Ensure documented Change Management processes are followed.
- Deconflicts impact between maintenances to avoid unplanned outages.
- Conveys details of the maintenance to end users if customer escalations arise
- Document discrepancies and track/notify to ensure records are accurate.
- Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
- Participates in an on-call rotation which will include evenings, weekends and Holidays
- Monitors the network and report on maintenance successes and overall performance statistics
- Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly
- The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.
20% - Participates in new processes and technology training
- Ensures each maintenance timeslot is scheduled appropriately
- Education: Bachelors degree preferred and/or combination of 4 years related experience
- Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
- Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.
- Additional Information/Requirements:
3rd Shift available only: 11P - 8A