20 - 27/HR Pay rate
Explored the new office space featuring garage-style flooring and enhancements for remote gate operations within the railroad industry, while awaiting a contract from Memphis BNSF expected in March. The team highlighted the need to recruit 10 employees for 24-hour operations, emphasizing the cost-efficiency of a non-union workforce. The job discussion focused on a level two tech support role, which requires knowledge of Android and troubleshooting for vehicle-mounted devices, offering a salary range of 20 to 27 per hour, prioritizing local candidates with help desk experience and cellular/Wi-Fi skills. The current team, consisting of seven members, plans to expand, with the hiring process slated to include 2-3 interview rounds, stressing the importance of communication and urgency. Action items noted establishing interviews for the tech support role within the week and completing hires in two weeks. Additionally, new general director of service centers, Erica, will be introduced to the team.

• Saw new office across the street from Buckeye's main Service Center office - 1208 building
• Setup for remote gate operations for railroads across the country
• Waiting on contract from Memphis BNSF, expected in March
• Need to hire 10 people for 24-hour shift operations
• Non-union operation, cheaper than current union workers
• Office connected directly to BNSF network

• Discussing support role on the hardware side
• Level two tech support role requiring Android knowledge
• Troubleshooting for vehicle-mounted devices (12V power)
• Remote work possible, but local candidates preferred
• Salary range: $20-27 per hour
• Looking for candidates with help desk experience and cellular/Wi-Fi troubleshooting skills

• Current team of 7 with a manager, expected to grow
• Hiring process may involve 2-3 rounds of interviews
• Emphasis on communication skills and sense of urgency
• Discussing company structure and future plans

• So we are able to get business from the railroads right now. Every locomotive and every truck that comes in across the country gets checked in. Gates, comes off the ship. It gets into a gated system. All these gate systems have clerks managing the gate systems. We can do it remotely from here. So someone sitting in this office can run the gates in California or Dallas. So we've got the network set up, obviously got the tables. We just don't have the people or the contracts yet. So we're kind of waiting. I think the big contract from Memphis off DNS is pushed back to March.
  
  Yeah, I'm going to need probably 10 people on a 24 hour shift. So it'll be five during the day, one at night, two in the weekend or something like that. It's not my problem anymore. So it's gotta be someone that's done that job because I can't put someone running a gate where I'll have traffic backed out on the highway. Gotcha. Things like that. So the skill set's gonna be completely different than anything we've done. 
  
   There's a lot of people that want the job. None of them are in Kansas City. So it's like, yeah, I'll relocate from Chicago or Seattle. So we've put. We operate four yards now for being a stuff Chad and Ryan we do. They're beating us up. So we do Seattle and South Seattle. Sig two locations in Seattle and Commerce, California. And then we run the yard in Memphis. We just don't run the gates. And then in Colorado there's a. There's a place called Hudson that we run. Our people are actually operating that yard, driving the trucks and.
  
   The flip booth is a little different. Okay. So the flip booth is when a truck comes in and it has a bad chassis, they've got to take the container off, take that chassis out and put a chassis in. The railroad's been doing it for free. They decided to put a booth there and we man it and then we keep track of who comes in so we can charge them during their peak hours because what they want to do is stop the traffic of the trucks that need to get flipped during peak hours. So during 8 to 5, we charge them. If they come at night, we. You don't. So that's why that has to be 24 7.
  
  
  About the support role:  
   
   So they're, they're not configuring the devices. They're more troubleshooting. But I have to train them all to go to the technician role there. So they've got to know how it's image. They got to know how it's configured to be able to troubleshoot it. So it's, it's probably not a 24 7. So it will be an on call role. Similar to the role we hired before but its not a 24/7 role.
  
   So it's a level two tech support role. It's going to require Android knowledge because we do a lot of Zebra handhelds that are running the Android OS. Most of them are Windows 11 devices. So basically desktop troubleshooting. Help desk person from any role like that work in a help desk is going to be kind of. It's going to be capable. The only difference than helping someone on their computer in the office is These are powered 12 volt from the vehicle because they're all vehicle mounted devices. So you're in the cranes and the hustlers and the pickup trucks. So they're. You've got to know a little bit about 12 volt power. If not, it's not complicated. So it's. We can teach.
  
   One or two years help desk experience. Experience. The only voltage you know, if they've installed car stereo, they know that 12 volt power, it's the same thing. I got to get power from the vehicle, from the battery, from the starter or the ignition to the device. But on the troubleshooting side it's not. Is it plugged in as are you getting your 12 volt power?
  
   Yeah. So install and operate. So the Hustler driver is going to be driving along and you can't connect, can't log in. It's not going to be lan, it's going to be cellular WI fi and the power is going to be 12 or 24 volt low DC power. So it's like, hey, I can't log into my computer and I'm sitting in the crane, I can't log in. So it's basically walking through those login steps. Hey, you're on the domain, let's you know, check on the back end. What's your username and password? We can reset that. Pretty standard help desk stuff. Remote Help Desk -
   And we do have remote access to all those devices. So if it is connected we can remote in and see what's going on. If esclation, and a hardware issue, they will do an RMA, and start the break/fix process.  They'll usually have on site spare. So they'll do their triage or troubleshooting. We've got a couple layers. You know, Jared might be level three, he's the manager. Kyle might be two and a half, he's the supervisor.  We have the resource and potential team that creates the image and configures the devices and those. A little bit more as a level three. As a. I don't know. Let's get one of the techs involved.
  
  Hours:  So it's going to be an 8 to 5, 7 to 4, 6 to 3, 9 to 6. So I think we're pretty flexible on that start time.
  
  Pay them 20 to 27 an hour depending on. On, you know what I'm getting.
  
  I mean if they've done a help desk support, they're going to understand the process. Call comes in, you get a ticket run through tree. I was troubleshooting. You solve it root cause, close the ticket, go on to the next one. They've probably been involved in the queuing. You know, all those help desk software.
  
   Well, if they know cellular WI fi, it's already a head start. If they've done troubleshooting on a WI fi or cellular system, it's not LAN connected devices. So the pings and the trace routes are going to be a little off because we're not going over a fiber. We're going over whatever AT&T gives us. So, you know, usually on Windows, if you're on WI fi, you definitely dealt with the little card, the cellular card. And you know about troubleshooting those drivers. I mean, if you've got that experience, then. Okay, yeah, it'll help.
  
  Wifi/Cellular: 
   You know, I'm thinking if they're doing laptops, if they've supported remote users.  And they're traveling and you know, the guy can't get WI fi at the airport. It's not much different than that other than it's not a laptop and it's WI fi that we usually control or it's cellular. So if they've supported any sort of remote devices that are not connected to the lan, the network, you know, with the plugin. 
   So it's like a vpn, but not because a vpn, usually you're already plugged in. You're just trying to get access to a protected system. These guys are already inside the protected system and we're supporting their connectivity.
  
  MS Teams interviews and 3 rounds of interviews - maybe 2