We’re seeking a motivated and detail-oriented individual to join our team in a Technical Support role, specializing in troubleshooting and supporting vehicle-mounted devices. This position provides an exciting opportunity to work with advanced technology in a fast-paced environment, offering critical support for mobile and remote systems used in the transportation industry. Ideal candidates will have help desk experience, expertise in cellular/Wi-Fi troubleshooting, and a willingness to learn. If you're passionate about problem-solving and thrive under pressure, we’d love to hear from you!
Requirements:- 1-2 years of help desk experience with a strong understanding of troubleshooting hardware/software issues.
- Experience with Windows OS.
- Familiarity with cellular/Wi-Fi troubleshooting, with the ability to diagnose connectivity issues in remote environments.
- Basic knowledge of 12V power systems, with a willingness to learn and troubleshoot low-voltage power issues.
- Excellent communication skills and a sense of urgency to resolve issues quickly, especially in a time-sensitive environment.
- Troubleshoot and resolve technical issues related to vehicle-mounted devices and their connectivity (Wi-Fi/cellular).
- Provide remote support for users in the field, helping them navigate login and connectivity problems.
- Test and verify power connections to devices, ensuring devices are properly powered and functioning.
- Document troubleshooting steps, resolutions, and escalate hardware issues as necessary to higher-level techs.
- Collaborate with a team to ensure the smooth operation of all remote systems, prioritizing urgent tickets and resolving issues promptly.